Service Disruption 4/21
Incident Report for Pardot
As of 7:17 p.m. UTC, all regular system functionality has resumed and Engagement Studio publishing is working as expected. All backlogged Engagement Studio activity occurring during the disablement will be re-queued and eventually reprocessed.

Please contact Support at if you encounter any further issues. We sincerely regret any inconvenience you have experienced as a result of this incident.
Posted about 2 years ago. Apr 21, 2017 - 15:43 EDT
As of 6:50 p.m. UTC, the root cause of the initial service disruption has been identified. Engagement Studio processing is paused, but all other email sending has been reenabled. Any emails scheduled to send while sending was disabled will be queued and sent, but there may be some delay.
Posted about 2 years ago. Apr 21, 2017 - 14:53 EDT
As of 6:31 pm UTC, the Pardot application is available to all clients. Engagement studio programs and all other email sending is currently disabled as the root cause of the service disruption is being investigated.
Posted about 2 years ago. Apr 21, 2017 - 14:31 EDT
The Salesforce Technology team is currently investigating a service disruption intermittently impacting Pardot accounts as of 5:16 p.m. UTC. During a service disruption, end users may be unable to access the Pardot service. Updates will be posted here as new information becomes available.
Posted about 2 years ago. Apr 21, 2017 - 13:34 EDT