Pardot Service Disruption 4/17
Incident Report for Pardot
Resolved
The service disruption has been resolved and full service has been restored. Please contact Support at http://success.pardot.com if you encounter any further issues. We sincerely regret any inconvenience you have experienced as a result of this incident.
Posted 5 months ago. Apr 17, 2019 - 12:18 EDT
Update
Front end availability has been restored for all Pardot accounts. Normal system processing has resumed for the vast majority of accounts. Backend processing is still paused on a small subset of accounts. Updates will be posted here as new information becomes available.
Posted 5 months ago. Apr 17, 2019 - 11:56 EDT
Update
The root cause of the issue has been identified, but some users may again experience an issue logging into the application. Updates will be posted here as new information becomes available.
Posted 5 months ago. Apr 17, 2019 - 11:40 EDT
Update
Our team has identified the root cause of the issue and front end availability has been restored for all Pardot accounts. Normal system processing has resumed for the vast majority of accounts. Backend processing is still paused on a small subset of accounts. Updates will be posted here as new information becomes available.
Posted 5 months ago. Apr 17, 2019 - 11:30 EDT
Identified
Our team has identified the root cause of the issue and front end availability has been restored for all Pardot accounts. During investigation, backend processing may still be paused for affected accounts. Updates will be posted here as new information becomes available.
Posted 5 months ago. Apr 17, 2019 - 10:59 EDT
Investigating
The Salesforce Technology team is currently investigating a service disruption impacting a subset of Pardot accounts as of 14:02 UTC. Some users may have experienced an issue logging in to the application, and backend processing has been paused for those accounts.
Posted 5 months ago. Apr 17, 2019 - 10:32 EDT
This incident affected: Pardot Web Application.