Production Environment Service Degradation
Incident Report for Pardot
Resolved
The Salesforce Technology team has resolved a performance degradation affecting background processing within our production environment. This issue began at 15:50 UTC on 24 August 2022 and was resolved at 17:55 UTC on 24 August 2022. Users could access the Pardot service during this degradation period, but the processing of Engagements Studio programs and Automations was delayed for a subset of customers.

We apologize for any inconvenience caused.
Posted Aug 24, 2022 - 16:20 EDT
Update
We are continuing to investigate this issue.
Posted Aug 24, 2022 - 16:18 EDT
Investigating
The Salesforce Technology team has identified a performance degradation affecting background processing within our production environment. This issue began at 15:50 UTC on 24 August 2022. Users can access the Pardot service during this degradation period, but the processing of Engagements Studio programs and Automations is delayed for a subset of customers.

We’re investigating the issue and an update will be provided as soon as we have more information.
Posted Aug 24, 2022 - 15:22 EDT
This incident affected: Pardot Web Application.