Service Disruption – August 18
Incident Report for Pardot
Resolved
Update as of 11:59pm UTC: The Salesforce Technology team has resolved a service disruption impacting a subset of Pardot customers that occurred from 11:02pm UTC until 11:51 UTC, and full service has been restored. Please contact Support if you encounter any further issues. We sincerely regret any impact you experienced as a result of this incident.
Posted Aug 18, 2020 - 20:00 EDT
Identified
Update as of 11:27pm UTC: The root cause of the issue has been identified, and we are actively working to near a resolution. Users are able to access the application. Background processing (automations, emails, imports, etc.) currently remain paused. We appreciate your patience while we continue to address the issue.
Posted Aug 18, 2020 - 19:43 EDT
Investigating
The Salesforce Technology team is currently investigating a service disruption impacting a subset of Pardot customers as of 11:02pm UTC. During a service disruption, end users are unable to access the Pardot service. Updates will be posted here as new information becomes available.
Posted Aug 18, 2020 - 19:25 EDT
This incident affected: Pardot Web Application.