Service Disruption to subset of Pardot customers
Incident Report for Pardot
Resolved
The Salesforce Technology team has resolved a service disruption affecting our production and demo/sandbox environment. This issue began at 07:16 AM UTC, Sept 27th, and was resolved at 08:59 AM UTC, Sept 27th. During this disruption period, end users were unable to access certain aspects of the affected service and background processing and emails may be degraded.

We apologize for the inconvenience caused.
Posted Sep 27, 2021 - 05:09 EDT
Monitoring
A fix has been implemented for production customers and we are monitoring the environment. Additionally we have identified impact in our pardot3 (demo/sandbox environment) and are in the progress of resolving the issue there.
Posted Sep 27, 2021 - 04:40 EDT
Investigating
The Salesforce Technology team has identified a service disruption affecting our production and demo/sandbox environment. This issue began at 07:16 AM UTC. Sept 27th. During this impact period, end users are unable to access certain aspects of the affected service and background processing and emails may be degraded.

We’re investigating the issue and an update will be provided as soon as we have more information.
Posted Sep 27, 2021 - 04:19 EDT
This incident affected: Pardot Web Application.