Engagement Studio processing delays
Incident Report for Pardot
Resolved
The Salesforce Technology team has resolved a performance degradation affecting Engagement Studio processing within our production environment. This issue began at 1200 UTC and ended at 1723 UTC. Users could access the Pardot service during this degradation period, but some functionality may have been unavailable or running at less than optimal.

We apologize for any inconvenience caused.
Posted Sep 28, 2021 - 16:59 EDT
Monitoring
The Salesforce Technology team mitigated a performance degradation affecting Engagement Studio processing within our production environment. This issue began at 1200 UTC. Users can access the Pardot service during this degradation period, but some functionality may be unavailable or running at less than optimal.


We’re have implemented a fix and are currently monitoring the progress until event processing has returned to normal levels.
Posted Sep 28, 2021 - 11:51 EDT
Investigating
The Salesforce Technology team has identified a performance degradation affecting Engagement Studio processing within our production environment. This issue began at 1200 UTC. Users can access the Pardot service during this degradation period, but some functionality may be unavailable or running at less than optimal.


We’re investigating the issue and an update will be provided as soon as we have more information.
Posted Sep 28, 2021 - 11:28 EDT