The Salesforce Technology team has resolved a service disruption affecting a subset of customer accounts within our production environment. This issue began on 2023-04-27 at 8:46 PM UTC and was resolved on 2023-04-27 at 9:23 PM UTC. During this disruption period, end users were unable to access certain aspects of the affected service.
We apologize for the inconvenience caused.
Posted Apr 27, 2023 - 17:25 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 27, 2023 - 17:16 EDT
Update
We are continuing to work on a fix for this issue.
Posted Apr 27, 2023 - 17:03 EDT
Identified
The Salesforce Technology team has identified a service disruption affecting a subset of customer accounts within our production environment. This issue began at 2023-04-27 8:46 PM UTC. During this disruption period, end users are unable to access certain aspects of the affected service.
We’re investigating the issue and an update will be provided as soon as we have more information.
Posted Apr 27, 2023 - 17:02 EDT
This incident affected: Account Engagement Application.