The Salesforce Technology team can confirm that all Pardot services are operational. Impact has been deemed resolved as of 2:20 AM UTC 2021-05-12. During the incident duration, a subset of customers may have experienced impact to login and API authentication. Additionally sync activity between Pardot and Salesforce may have been impacted. We apologies for any inconvenience you may have experienced.
Posted May 11, 2021 - 22:41 EDT
Login to the Pardot application is now restored. Further services are also becoming available.
Posted May 11, 2021 - 21:44 EDT
The Salesforce Technology team has implemented a number of fixes. Some services are being restored successfully.
Posted May 11, 2021 - 21:40 EDT
The cause of the incident has now been identified and the Salesforce Technology team is working on a fix.
Posted May 11, 2021 - 19:26 EDT
The Salesforce Technology team is currently investigating an incident affecting access to the Pardot application. This incident began at 2021-05-11 at 21:10 UTC. During this incident, login services and API authentication may not be available to a subset of Pardot customers. We sincerely apologize for any inconvenience you may be experiencing.