Service Disruption [4/24]
Incident Report for Pardot
Resolved
Update as of 04:55 a.m. UTC
The service disruption has been resolved and full service has been restored. Please contact Support at http://success.pardot.com if you encounter any further issues. We sincerely regret any inconvenience you have experienced as a result of this incident.
Posted Apr 25, 2019 - 00:54 EDT
Update
Update as of 04:00 a.m. UTC:
Front end availability has been restored for all Pardot accounts. Normal system processing has resumed for the vast majority of accounts. Backend processing is still paused on a small subset of accounts. Updates will be posted here as new information becomes available.
Posted Apr 24, 2019 - 23:57 EDT
Update
Update as of 02:45a.m. UTC:
The root cause of the issue has been identified, but some users still may be experiencing an issue logging in to the application, and backend processing has been paused for all accounts.
We appreciate your patience while we continue to address the issue.
Posted Apr 24, 2019 - 22:50 EDT
Identified
Update as of 01:45a.m. UTC:
The root cause of the issue has been identified.
Some users still may be experiencing an issue logging in to the application, and backend processing has been paused for all accounts.
We appreciate your patience while we continue to address the issue.
Posted Apr 24, 2019 - 21:45 EDT
Investigating
The Salesforce Technology team is currently investigating a service disruption impacting a subset of Pardot accounts as of 23:45 UTC. Some users may be experiencing an issue logging in to the application, and backend processing has been paused for those accounts.
Posted Apr 24, 2019 - 20:15 EDT
This incident affected: Pardot Web Application.