Email Sending partial disruption
Incident Report for Pardot
Resolved
The Salesforce Technology team has resolved a partial service disruption affecting Email Sending within our production environment. This issue began at 19:10 UTC and was resolved at 20:35 UTC on May 24, 2022. During this disruption period, email sending was delayed for a portion of our customers. Additional information about this disruption is available in the following Salesforce Trust Post.

We apologize for the inconvenience caused.
Posted May 24, 2022 - 17:10 EDT
Monitoring
The Salesforce Technology team has implemented a fix to the partial disruption affecting Email Sending within our production environment. This issue began at 19:10 UTC. Users can access the Pardot service during this degradation period, but email sending is delayed for some customers.

Email sending for affected Pardot customers resumed at 20:35 UTC and we are monitoring the progress as we work through the backlog.
Posted May 24, 2022 - 16:45 EDT
Investigating
The Salesforce Technology team has identified a partial disruption affecting Email Sending within our production environment. This issue began at 19:10 UTC. Users can access the Pardot service during this degradation period, but email sending is delayed for some customers.

We’re investigating the issue and an update will be provided as soon as we have more information.
Posted May 24, 2022 - 16:26 EDT