Pardot Licensing & Provisioning Issue
Incident Report for Pardot
Resolved
This incident has been resolved.
Posted Jun 01, 2021 - 10:32 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 01, 2021 - 10:32 EDT
Identified
The source of the issue have been identified and we are currently working on deploying a solution, we are testing new changes and we think we are near to resolution.
Posted Jun 01, 2021 - 10:03 EDT
Investigating
The Salesforce Technology Team is investigating a licensing & provisioning issue for a subset of Pardot customers. Since May 28th, a subset of customers may not be provisioned with new Pardot account details. Additionally existing customers who have purchased additional Pardot features may not be provisioned with their new feature. We are currently investigating the issue and apologise for any inconvenience caused.
Posted Jun 01, 2021 - 08:05 EDT
This incident affected: Pardot Web Application.