Service Degradation 3/9
Incident Report for Pardot
Resolved
Update as of 03:10 UTC:
The Pardot service disruption issues have been resolved and full service has been restored.
Please contact Support at http://success.pardot.com if you encounter any further issues. We sincerely regret any inconvenience you have experienced as a result of this incident.
Posted Mar 09, 2020 - 23:19 EDT
Update
Update as of 02:30 UTC: The root cause of the issue has been identified, and we are actively working to resolution. All Pardot functions are operational. Engagement Studio and Salesforce sync processing may be delayed as the service catches up. We appreciate your patience while we continue to address the issue and monitor for progress.
Posted Mar 09, 2020 - 22:33 EDT
Update
Update as of 01:30 UTC: The root cause of the issue has been identified, and we are actively working to resolution. All Pardot functions are operational. Engagement Studio and Salesforce sync processing may be delayed as the service catches up. We appreciate your patience while we continue to address the issue and monitor for progress.
Posted Mar 09, 2020 - 21:27 EDT
Update
Update as of 24:10 UTC: The root cause of the issue has been identified, and we are actively working to resolution. All Pardot functions are operational. Engagement Studio and Salesforce sync processing may be delayed as the service catches up. We appreciate your patience while we continue to address the issue and monitor for progress.
Posted Mar 09, 2020 - 20:10 EDT
Update
Update as of 23:00 UTC: The root cause of the issue has been identified, and we are actively working to resolution. All Pardot functions are operational. Engagement Studio and Salesforce sync processing may be delayed as the service catches up. We appreciate your patience while we continue to address the issue and monitor for progress.
Posted Mar 09, 2020 - 19:05 EDT
Update
Update as of 20:50 UTC: The root cause of the issue has been identified, and we are actively working to resolution. All Pardot functions are operational, but Engagement Studio and Salesforce sync processing may be delayed as the service catches up. We appreciate your patience while we continue to address the issue.
Posted Mar 09, 2020 - 17:38 EDT
Identified
Update as of 19:48 UTC: The root cause of the issue has been identified, and we are actively working toward resolution. We appreciate your patience while we continue to address the issue.
Posted Mar 09, 2020 - 15:56 EDT
Update
The Salesforce Technology team is currently investigating a service degradation. Background processing remains in a paused state which includes automation rule processing, engagement program processing, imports/exports, and email sending. Updates will be posted here as new information becomes available. We appreciate your patience while we continue to investigate the issue.
Posted Mar 09, 2020 - 15:28 EDT
Update
Background processing remains in a paused state, as we work to stabilize front end response times. Our team is continuing to investigate and updates will be posted here as new information becomes available.
Posted Mar 09, 2020 - 12:56 EDT
Investigating
Background processing has been paused again, as an increase in system slowness was observed. Updates will be posted here as new information becomes available.
Posted Mar 09, 2020 - 11:42 EDT
Monitoring
The issue has been identified. Response times in the Pardot app are at normal levels, and background processing is being gradually resumed. Updates will be posted here as new information becomes available.
Posted Mar 09, 2020 - 11:20 EDT
Investigating
The Salesforce Technology team is currently investigating a service disruption impacting Pardot accounts as of 13:50 UTC. Users may experience system slowness. All background processing has been paused as our team investigates. Updates will be posted here as new information becomes available.
Posted Mar 09, 2020 - 10:22 EDT
This incident affected: Pardot Web Application.