Production Environment Service Degradation

Incident Report for Account Engagement

Resolved

This incident has been resolved. All Email Sending delays cleared by 10:20 pm UTC, September 20, 2022.

Posted Sep 20, 2022 - 18:31 EDT

Investigating

The Salesforce Technology team has identified a performance degradation impacting email sending in our production environment for a subset of users. This issue began at 6:15 pm UTC, September 20, 2022. Users can access the Pardot service during this degradation period, but email sending times may be delayed.

Please visit https://status.salesforce.com/incidents/9944 for more information.

Posted Sep 20, 2022 - 17:25 EDT

This incident affected: Account Engagement Application.