The Salesforce Technology team has resolved a performance degradation affecting our Automations and Email Sending services within our production environment. This issue began at 14:00 UTC and was resolved at 21:03 UTC on July 26th. Users were still able to access the Pardot service during this degradation period, but some functionality may be unavailable or running at less than optimal.
We apologize for any inconvenience caused.
Posted Jul 26, 2022 - 19:48 EDT
Update
Automations processing has fully recovered as of 1906 UTC. We are continuing to monitor the recovery of our Email Sending pipelines, and will make adjustments as needed to keep that recovery going.
Posted Jul 26, 2022 - 16:24 EDT
Update
We are continuing to monitor for any further issues.
Posted Jul 26, 2022 - 14:36 EDT
Monitoring
The Salesforce Technology team has mitigated a performance degradation incident affecting Email sending and Automation Processing within our production environment. This issue began at 2PM UTC and ended at 17:41 UTC. There are still some customer cases open and Pardot team is currently working on it to help users fix their problems.
Posted Jul 26, 2022 - 14:24 EDT
Investigating
The Salesforce Technology team has mitigated a performance degradation incident affecting Email sending and Automation Processing within our production environment. This issue began at 2PM UTC and ended at 18:41 UTC. Users can now access the Pardot service as business as usual..
Posted Jul 26, 2022 - 13:17 EDT
This incident affected: Account Engagement Application.