Service Interruption 12/1
Incident Report for Pardot
Resolved
Full service has been restored as of 12:16 UTC. Customers on the impacted database shard now have access to all Pardot services. As part of our standard process, we are performing a full root cause analysis and will provide our customers with the details once they are available. We understand the impact this has had on our affected customers and extend our apologies. Please contact our Support Team at http://help.pardot.com if you encounter any further issues.
Posted over 1 year ago. Dec 02, 2016 - 07:29 EST
Update
We are still in the final phase of the process to fully restore service, which includes re-enabling background processing and performing all system verifications. Our current timeline to complete those tasks and restore full service to customers remains between 12:00-15:00 UTC. We understand the impact this has on our affected customers and extend our apologies. We will continue to provide regular updates on this site.
Posted over 1 year ago. Dec 02, 2016 - 07:16 EST
Update
The database recovery is now complete, and we are in the final phase of the process to fully restore service, which includes re-enabling background processing and performing all system verifications. Our current timeline to complete those tasks and restore full service to customers remains between 12:00-15:00 UTC. We understand the impact this has on our affected customers and extend our apologies. We will continue to provide regular updates on this site.
Posted over 1 year ago. Dec 02, 2016 - 06:27 EST
Update
We continue to work on restoring service as our top priority and we are 98% complete with the restoration process. Our current timeline for resolution remains 12:00-15:00 UTC. We understand the impact this has on our affected customers and extend our apologies. We will continue to provide regular updates on this site.
Posted over 1 year ago. Dec 02, 2016 - 06:14 EST
Update
We continue to work on restoring service as our top priority and we are 86% complete with the restoration process. Our current timeline for resolution remains 12:00-15:00 UTC. We understand the impact this has on our affected customers and extend our apologies. We will continue to provide regular updates on this site.
Posted over 1 year ago. Dec 02, 2016 - 05:17 EST
Update
We continue to work on restoring service as our top priority and we are 82% complete with the restoration process. Our current timeline for resolution remains 12:00-15:00 UTC. We understand the impact this has on our affected customers and extend our apologies. We will continue to provide regular updates on this site.
Posted over 1 year ago. Dec 02, 2016 - 04:15 EST
Update
We continue to work on restoring service as our top priority and we are 68% complete with the restoration process. Our current timeline for resolution remains 12:00-15:00 UTC. We understand the impact this has on our affected customers and extend our apologies. We will continue to provide regular updates on this site.
Posted over 1 year ago. Dec 02, 2016 - 03:15 EST
Update
We continue to work on restoring service as our top priority and we are 63% complete with the restoration process. Our current timeline for resolution remains 12:00-15:00 UTC. We understand the impact this has on our affected customers and extend our apologies. We will continue to provide regular updates on this site.
Posted over 1 year ago. Dec 02, 2016 - 02:15 EST
Update
We continue to work on restoring service as our top priority and we are 60% complete with the restoration process. Our current timeline for resolution remains 12:00-15:00 UTC. We understand the impact this has on our affected customers and extend our apologies. We will continue to provide regular updates on this site.
Posted over 1 year ago. Dec 02, 2016 - 01:14 EST
Update
We continue to work on restoring service as our top priority and we are 57% complete with the restoration process. Our current timeline for resolution remains 12:00-15:00 UTC. We understand the impact this has on our affected customers and extend our apologies. We will continue to provide regular updates on this site.
Posted over 1 year ago. Dec 02, 2016 - 00:15 EST
Update
We continue to work on restoring service as our top priority and we are 54% complete with the restoration process. Our current timeline for resolution remains 12:00-15:00 UTC. We understand the impact this has on our affected customers and extend our apologies. We will continue to provide regular updates on this site.
Posted over 1 year ago. Dec 01, 2016 - 23:15 EST
Update
We continue to work on restoring service as our top priority and we are 51% complete with the restoration process. Our current timeline for resolution remains 12:00-15:00 UTC. We understand the impact this has on our affected customers and extend our apologies. We will continue to provide regular updates on this site.
Posted over 1 year ago. Dec 01, 2016 - 22:15 EST
Update
We continue to work on restoring service as our top priority and we are 47% complete with the restoration process. Our current timeline for resolution remains 12:00-15:00 UTC. We understand the impact this has on our affected customers and extend our apologies. We will continue to provide regular updates on this site.
Posted over 1 year ago. Dec 01, 2016 - 21:16 EST
Identified
We continue to work on restoring service as our top priority and we are 42% complete with the restoration process. Progress has been slower than expected and we are revising our timeline for resolution to 12:00-15:00 UTC. We sincerely apologize for the delay in restoration. We will continue to provide regular updates on this site.
Posted over 1 year ago. Dec 01, 2016 - 20:14 EST
Update
We continue to work on restoring service as our top priority. At this time, all action plans continue as previously indicated and we are 37% complete with the restoration process. Our current timeline for resolution remains 06:00-09:00 UTC. Any emails scheduled to send today will be paused and need to be rescheduled or resumed. If you had an email scheduled to send during this disruption, our support team will be reaching out to you to help you reschedule it. We understand the impact this has on our affected customers and extend our apologies. We will continue to provide regular updates on this site.
Posted over 1 year ago. Dec 01, 2016 - 18:44 EST
Update
We continue to work on restoring service as our top priority. At this time, all action plans continue as previously indicated and we are 31% complete with the restoration process. Our current timeline for resolution remains 06:00-09:00 UTC. Any emails scheduled to send today will be paused and need to be rescheduled or resumed. If you had an email scheduled to send during this disruption, our support team will be reaching out to you to help you reschedule it. We understand the impact this has on our affected customers and extend our apologies. We will continue to provide regular updates on this site.
Posted over 1 year ago. Dec 01, 2016 - 17:41 EST
Update
We continue to work on restoring service as our top priority. At this time, all action plans continue as previously indicated and we are 27% complete with the restoration process. Our current timeline for resolution remains 06:00-09:00 UTC. Any emails scheduled to send today will be paused and need to be rescheduled or resumed. If you had an email scheduled to send during this disruption, our support team will be reaching out to you to help you reschedule it. We understand the impact this has on our affected customers and extend our apologies. We will continue to provide regular updates on this site.
Posted over 1 year ago. Dec 01, 2016 - 17:15 EST
Update
Status remains as shared earlier:

We continue to investigate this service disruption as a top priority. Customers on one database shard, representing a small subset of Pardot customers, are currently not able to access Pardot services. At this time, the Pardot app is not available for this subset of customers, and background jobs (including scheduled email sends and syncing with other Salesforce services), and Pardot-hosted assets (forms, files, tracked links, and landing pages) are currently impacted by the disruption. We do not expect customers to experience any historical data loss, but form submissions, file access, and link clicks will not be recorded during the service disruption. Our current timeline for resolution is 06:00-09:00 UTC. We understand the impact this has on our affected customers and extend our apologies. Thanks for your patience while we work to restore service. We will continue to post regular updates on Trust.
Posted over 1 year ago. Dec 01, 2016 - 16:39 EST
Update
We continue to investigate this service disruption as a top priority. Customers on one database shard, representing a small subset of Pardot customers, are currently not able to access Pardot services. At this time, the Pardot app is not available for this subset of customers, and background jobs (including scheduled email sends and syncing with other Salesforce services), and Pardot-hosted assets (forms, files, tracked links, and landing pages) are currently impacted by the disruption. We do not expect customers to experience any historical data loss, but form submissions, file access, and link clicks will not be recorded during the service disruption. Our current timeline for resolution is 06:00-09:00 UTC. We understand the impact this has on our affected customers and extend our apologies. Thanks for your patience while we work to restore service. We will continue to post regular updates on Trust.
Posted over 1 year ago. Dec 01, 2016 - 15:57 EST
Update
We continue to investigate this service disruption as a top priority. Customers on one database shard, representing a small subset of Pardot customers, are currently not able to access Pardot services. At this time, app availability, background jobs (including scheduled email sends and syncing with other Salesforce services), and Pardot-hosted assets (forms, files, tracked links, and landing pages) are currently impacted by the disruption. We do not expect customers to experience any historical data loss, but form submissions, file access, and link clicks will not be recorded during the service disruption. Our current timeline for resolution is 06:00-09:00 UTC. Continue to check Trust for regular updates. We appreciate your patience.
Posted over 1 year ago. Dec 01, 2016 - 15:18 EST
Update
We continue to investigate this service disruption as a top priority. A small subset of customers are not currently able to access Pardot services. We are determining the time required to restore the database. Our current estimate for resolution is within the next 12-15 hours. Continue to check Trust for regular updates.
Posted over 1 year ago. Dec 01, 2016 - 14:34 EST
Update
We're continuing to investigate this as top priority. We appreciate your patience while we work.
Posted over 1 year ago. Dec 01, 2016 - 13:39 EST
Update
Our engineers are continuing to investigate and address the problem. We'll look to provide another update in the next hour.
Posted over 1 year ago. Dec 01, 2016 - 12:00 EST
Investigating
We're currently investigating a service interruption impacting a small subset of Pardot accounts. App accessibility, background jobs (including email and automations), and Pardot-hosted assets (forms, files, tracked links, and landing pages) are impacted by the disruption. Updates will be posted here as we progress.
Posted over 1 year ago. Dec 01, 2016 - 10:50 EST