All Systems Operational

About This Site

This page monitors the overall status of the Pardot application. Disruptions related to a specific area of the application will be posted to your account's dashboard. If you're experiencing an issue that has not been reported, please reach out to our Support Team at pardot.com/help.

To report security issues please contact security@salesforce.com.

Pardot Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 22, 2021

No incidents reported today.

Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021
Resolved - As of 05:37 UTC, the Pardot environment is out of impact. All emails have been cleared from queues and the Pardot environment is in a healthy state.
Jun 16, 02:16 EDT
Monitoring - The backlog in the email queue has now cleared. Currently discussing the resuming of the deprecation job for the database on stack 7.
Jun 16, 02:05 EDT
Identified - The issue has been identified as a deprecation job on the Stack 7 database through which emails are directed. This job started at the same time as the incident started. The deprecation job has been stopped. The backlog is now clearing.
Jun 16, 01:40 EDT
Update - Note: The earlier indication that list emails were not affected is incorrect.
Teams are still engaged and investigating.
Jun 16, 01:22 EDT
Investigating - Pardot SRE are currently investigating reports of the failure to send system emails. All indications are that other emails such as list emails and auto-responder emails are not affected.

This incident began at 02:00 AM June 16.
Jun 16, 01:05 EDT
Jun 15, 2021
Resolved - As the Salesforce team brings this incident to a close, we are no longer seeing email sending delays that were affecting a subset of Pardot's customers. We acknowledge that a number of emails failed to send at all for customers on the affected Marketing Cloud stacks during this incident, and sincerely apologize for the inconvenience this has caused.
Jun 15, 15:52 EDT
Monitoring - We continue to monitor issues and fixes as the Salesforce team works to restore normal service levels.
Jun 15, 11:37 EDT
Investigating - We are aware that some Pardot customers are experiencing delays in email sending due to the ongoing incident within Salesforce Marketing Cloud. We are monitoring the situation and will continue to keep Pardot customers updated.
Jun 15, 10:26 EDT
Resolved - We have determined that this issue is related to this incident. Please refer to that incident for further updates.
Jun 15, 12:33 EDT
Update - We are still investigating this issue and are moving closer to a resolution.
Jun 15, 12:06 EDT
Investigating - We are currently investigating an incident impacting site performance for a subset of Pardot customers. We sincerely apologize for any inconvenience you may have experienced.
Jun 15, 11:30 EDT
Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021
Resolved - The Salesforce team has successfully mitigated the impact, and continues to monitor health metrics.

User Impact: Beginning at 1453 UTC, Pardot began seeing intermittent API authentication issues with Salesforce login services. End of impact at 1804 UTC.
Jun 9, 15:24 EDT
Monitoring - The Salesforce team detected intermittent connectivity issues due to a third-party DNS provider. A fix has been implemented and we are continuing to monitor the effect on our services.

For more information, please check Intermittent Connectivity Issues Across Multiple Salesforce Services.
Jun 9, 14:48 EDT
Jun 8, 2021

No incidents reported.