At around 02:00AM BST on 10/21/2016, we began seeing delays in email sending from Pardot. As of approximately 09:00AM BST on 10/21/2016 sending has returned to normal. We're sorry for any delays experienced earlier. Please contact our Support Team at http://help.pardot.com if you encounter any further issues.
A fix has been fully deployed to affected orgs and errors should no longer occur on record save. Please contact Support at help.pardot.com should you experience further issues related to this matter. A full postmortem will follow.
A fix is in place and email sending performance has returned to normal. Advanced Email Analytics has also been re-enabled for applicable accounts and should apply to future email sends. Please contact our Support Team at help.pardot.com with any questions related to this incident.
As of approximately 3:15pm EST, app performance has returned to normal. We're sorry for any delays experienced today. Please contact our Support Team at http://pardot.com/help if you encounter any further issues.
Application performance has returned to normal. If you have any questions related to this matter, please contact our Support Team at help.pardot.com. A full postmortem will be posted as soon as next steps have been identified.
App performance has returned to normal and appears stable. Please contact our Support team at pardot.com/help with any questions related to this incident. A full postmortem will be posted here once next steps have been identified.
From approximately 10:46AM to 11:40AM EST, the Pardot website (pardot.com) experienced a disruption and was intermittently inaccessible to visitors. The Pardot application (pi.pardot.com) was not affected by the disruption and remained responsive during this time. The issue has been resolved and the website has been restored. We're sorry for any trouble this caused. Contact our Support Team at pardot.com/help if you encounter any further trouble.
At approximately 3:10 p.m. EST on March 20, 2015, we began experiencing a service disruption with the Pardot application. It was caused by an issue with a RAID card on a server that directs Pardot traffic for all customers. Although we have a back-up system in place, the issue caused the Pardot application to run slower than normal.
At approximately 3:25 p.m. EST, we paused email, import and automation functionality to reduce stress on the back-up system.
As soon as we identified the RAID card issue, we worked with our hardware vendor to replace it. Service was restored at approximately 5:45 p.m. EST.
We sincerely apologize for any inconvenience this issue caused. Thank you for your continued business and patience during this situation.
- Zach Bailey, Director of Engineering
At approximately 9 a.m. EST on February 2, 2015, our third-party hosting provider suffered a partial service disruption affecting their DNS infrastructure. As a result, some of our customers experienced email sending delays. As of 12:20 p.m. EST, the technical issue was resolved and as of 1 p.m. EST, all queued emails were successfully sent and email sending returned to normal. No emails were lost as a result of this technical issue -- only delayed in being sent to recipients.
If you have any additional questions, feel free to reach out to our Support Team at http://www.pardot.com/help/.
At approximately 4 p.m. EST on December 17, 2014, we paused email functionality for all customers to resolve a technical error that was introduced as a part of our efforts to improve performance for customers sending large A/B tests. The error affected a small subset of Pardot customers using the A/B email testing feature, and resulted in past A/B test emails being sent out in error.
The emails, which had previously been sent to the intended recipients, were inadvertently sent to people who had been added to the distribution list since the original email was sent.
As soon as we became aware of the issue, we paused email sending functionality for all accounts. The error was fixed at approximately 4:30 p.m. EST. Email functionality for customers not affected was restored at approximately 5:35 p.m. EST and was restored for all clients at approximately 2:30 a.m. EST.
We are personally contacting all customers that have been affected. If you have yet to be contacted, but believe you were impacted, please reach out to our Support Team at pardot.com/help.
We appreciate your trust in us as we continue to make your success our top priority.
-- Adam Blitzer
- What happened?
A small subset of Pardot customers using the A/B email testing feature experienced an issue where past A/B test emails were sent out in error. The emails, which had previously been sent to the intended recipients, were inadvertently sent to people who had been added to the distribution list since the original email was sent.
- How many customers were affected?
A subset of Pardot customers using our A/B email testing feature were impacted.
- Should I re-schedule emails or A/B sends that are going out soon or in progress?
No. The error has been fixed and will not affect your sends moving forward.
- What did the emails say and who were they sent to?
We are personally contacting all customers that have been affected to provide additional details. If you believe you were impacted and have yet to be contacted, please reach out to our Support Team at pardot.com/help.
- How will Pardot prevent this in the future?
We are conducting a full review of our automated and manual testing procedures to prevent an issue like this from occurring in the future.