December 2016

Service Disruption 12/5
Full service has been restored as of 04:36 UTC. Customers on the impacted database shard now have access to all Pardot services. We understand the impact this has had on our affected customers and extend our apologies. Please contact our Support Team at http://help.pardot.com if you encounter any further issues.
Dec 4, 23:12 - Dec 5, 00:00 EST
Import/Export/File Upload Issues 12/4
We have resolved the issue with prospect imports, exports, and file uploads. The problem began at 21:00 UTC and was resolved as of 23:30 UTC. If you experience further issues, please create a case with our Support Team at success.pardot.com.
Dec 4, 17:48-18:48 EST
Import/Export/File Upload Issues 12/2
We have resolved the issue with prospect imports, exports, and file uploads. The problem began at 17:50 UTC and was resolved as of 18:13 UTC. If you experience further issues, please create a case with our Support Team at success.pardot.com.
Dec 2, 13:26-13:38 EST
Service Interruption 12/1
Full service has been restored as of 12:16 UTC. Customers on the impacted database shard now have access to all Pardot services. As part of our standard process, we are performing a full root cause analysis and will provide our customers with the details once they are available. We understand the impact this has had on our affected customers and extend our apologies. Please contact our Support Team at http://help.pardot.com if you encounter any further issues.
Dec 1, 10:50 - Dec 2, 07:29 EST

November 2016

No incidents reported for this month.

October 2016

Service Interruption 10/21 (2)
Application performance has returned to normal. A full postmortem will be posted as soon as next steps have been identified.
Oct 21, 12:26-18:33 EST
Service Interruption 10/21
Affected services have stabilized. A full-postmortem detailing root cause and next steps will follow.
Oct 21, 08:43-10:29 EST
Email sending delays
At around 02:00AM BST on 10/21/2016, we began seeing delays in email sending from Pardot. As of approximately 09:00AM BST on 10/21/2016 sending has returned to normal. We're sorry for any delays experienced earlier. Please contact our Support Team at http://help.pardot.com if you encounter any further issues.
Oct 21, 04:10 EST

September 2016

Email delays 9/21
Email sending has returned to normal. Please contact our Support Team at http://help.pardot.com if you encounter any further issues.
Sep 21, 11:30-16:09 EST

August 2016

No incidents reported for this month.

July 2016

Pardot Application - Service Interruption
Application performance has returned to normal. If you have any questions related to this matter, please contact our Support Team.
Jul 20, 13:26-13:37 EST
Pardot Application - Service Interuption
Application performance has returned to normal. If you have any questions related to this matter, please contact our Support Team.
Jul 8, 06:46-08:01 EST

June 2016

AppExchange Package Errors 6/22
A fix has been fully deployed to affected orgs and errors should no longer occur on record save. Please contact Support at help.pardot.com should you experience further issues related to this matter. A full postmortem will follow.
Jun 22, 15:03-18:37 EST

May 2016

Email Delays 5/26
Email sending and import processing have returned to normal. Please contact our Support Team at help.pardot.com should you encounter any further issues.
May 26, 13:24-14:06 EST

April 2016

No incidents reported for this month.

March 2016

Emails Not Sending 03/02/2016
A fix is in place and email sending performance has returned to normal. Advanced Email Analytics has also been re-enabled for applicable accounts and should apply to future email sends. Please contact our Support Team at help.pardot.com with any questions related to this incident.
Mar 2, 06:29-10:31 EST

February 2016

No incidents reported for this month.

January 2016

Degraded performance
As of approximately 3:15pm EST, app performance has returned to normal. We're sorry for any delays experienced today. Please contact our Support Team at http://pardot.com/help if you encounter any further issues.
Jan 20, 13:56-15:21 EST

December 2015

Email Delays 12/16
Email sending has returned to normal. Please contact our Support Team at pardot.com/help with any further issues. A full postmortem will follow.
Dec 16, 12:19-13:17 EST

November 2015

Service Interruption 11/20/15
Application performance has returned to normal. If you have any questions related to this matter, please contact our Support Team at help.pardot.com. A full postmortem will be posted as soon as next steps have been identified.
Nov 20, 15:59-16:46 EST

October 2015

No incidents reported for this month.

September 2015

Service Interruption 9/28/15
The fix has been fully deployed and performance has returned to normal. Please contact our support team at pardot.com/help with any questions related to this incident.
Sep 28, 10:38-10:56 EST

August 2015

No incidents reported for this month.

July 2015

No incidents reported for this month.

June 2015

Service Interruption 6/30/15
App performance has returned to normal and appears stable. Please contact our Support team at pardot.com/help with any questions related to this incident. A full postmortem will be posted here once next steps have been identified.
Jun 30, 17:05-18:21 EST

May 2015

No incidents reported for this month.

April 2015

Website Disruption
From approximately 10:46AM to 11:40AM EST, the Pardot website (pardot.com) experienced a disruption and was intermittently inaccessible to visitors. The Pardot application (pi.pardot.com) was not affected by the disruption and remained responsive during this time. The issue has been resolved and the website has been restored. We're sorry for any trouble this caused. Contact our Support Team at pardot.com/help if you encounter any further trouble.
Apr 16, 12:19 EST

March 2015

Service Interruption 3/20/15
At approximately 3:10 p.m. EST on March 20, 2015, we began experiencing a service disruption with the Pardot application. It was caused by an issue with a RAID card on a server that directs Pardot traffic for all customers. Although we have a back-up system in place, the issue caused the Pardot application to run slower than normal. At approximately 3:25 p.m. EST, we paused email, import and automation functionality to reduce stress on the back-up system. As soon as we identified the RAID card issue, we worked with our hardware vendor to replace it. Service was restored at approximately 5:45 p.m. EST. We sincerely apologize for any inconvenience this issue caused. Thank you for your continued business and patience during this situation. - Zach Bailey, Director of Engineering
Mar 20, 15:59-18:01 EST

February 2015

Email Sending Delays 2/2/15
At approximately 9 a.m. EST on February 2, 2015, our third-party hosting provider suffered a partial service disruption affecting their DNS infrastructure. As a result, some of our customers experienced email sending delays. As of 12:20 p.m. EST, the technical issue was resolved and as of 1 p.m. EST, all queued emails were successfully sent and email sending returned to normal. No emails were lost as a result of this technical issue -- only delayed in being sent to recipients. If you have any additional questions, feel free to reach out to our Support Team at http://www.pardot.com/help/.
Feb 2, 20:02 EST

January 2015

No incidents reported for this month.

December 2014

A/B Email Incident
At approximately 4 p.m. EST on December 17, 2014, we paused email functionality for all customers to resolve a technical error that was introduced as a part of our efforts to improve performance for customers sending large A/B tests. The error affected a small subset of Pardot customers using the A/B email testing feature, and resulted in past A/B test emails being sent out in error. The emails, which had previously been sent to the intended recipients, were inadvertently sent to people who had been added to the distribution list since the original email was sent. As soon as we became aware of the issue, we paused email sending functionality for all accounts. The error was fixed at approximately 4:30 p.m. EST. Email functionality for customers not affected was restored at approximately 5:35 p.m. EST and was restored for all clients at approximately 2:30 a.m. EST. We are personally contacting all customers that have been affected. If you have yet to be contacted, but believe you were impacted, please reach out to our Support Team at pardot.com/help. We appreciate your trust in us as we continue to make your success our top priority. -- Adam Blitzer FAQ - What happened? A small subset of Pardot customers using the A/B email testing feature experienced an issue where past A/B test emails were sent out in error. The emails, which had previously been sent to the intended recipients, were inadvertently sent to people who had been added to the distribution list since the original email was sent. - How many customers were affected? A subset of Pardot customers using our A/B email testing feature were impacted. - Should I re-schedule emails or A/B sends that are going out soon or in progress? No. The error has been fixed and will not affect your sends moving forward. - What did the emails say and who were they sent to? We are personally contacting all customers that have been affected to provide additional details. If you believe you were impacted and have yet to be contacted, please reach out to our Support Team at pardot.com/help. - How will Pardot prevent this in the future? We are conducting a full review of our automated and manual testing procedures to prevent an issue like this from occurring in the future.
Dec 17